MiniActive

Over the past few years we’ve become one of the leading experts of community development work, especially in East Jerusalem. Last week we got to show this off in a number of forums:

First, on Monday, June 24 we presented the overall work of our East Jerusalem Desk, led by Ezadeen, to a group of researchers at the Jerusalem Institute of Israel Studies. These included (with links to relevant blog posts): working with neighborhood coalitions, the mental health forum, emergency response networks, paramedical professionals, MiniActive. Below is a response from Dr. Maya Choshen, researcher at the JIIS:

Dear Hagai,
The meeting with the JICC…was educational, encouraging and impressive…It is clear that a lot of heart and thought went into these projects; that is a wonderful combination…
I thought that nothing could top Cultural Competency (link) but the MiniActive program is no less impressive.
You contribute significantly to the quality of life [in Jerusalem], and all the words above can’t describe the joy and esteem I have for your work.

And if it couldn’t get better than that, on Thursday (June 27), Liana presented the MiniActive (click here for a more detailed description) project to the Jerusalem Municipality’s General Director. She, together with several other MiniActive volunteers, toured with him the streets of Wadi Joz. They showed him what each one had fixed on the street as part of the MiniActive project. This complete local ownership of the project, and pride in all its accomplishments, is one of the secrets to its success.

MiniActive and the Municipality General Director

Later on that day, Liana, Ezadeen and Hagai presented MiniActive achievements to a course of Department Heads at the Municipality, in an 8-hour tour.

In the afternoon, there was a celebration of social change projects in East Jerusalem. Out of the 120 women there, at least 80 were participants in the MiniActive project. There, too, Liana presented MiniActive to a forum that included quite a few senior officials.

Municipal officials and MiniActive

On Sunday (June 30) the MiniActive MVPs are out and about again – this time to the north – up to the Banias in the Golan Heights and back. Hopefully we’ll have some pictures to share soon.

The MiniActive women are on the move again. With their ranks growing quickly reaching 1,000 (only a few months ago we counted 180) we’ve been looking for ways to reward our volunteers for their dedication and hard work. Below are just a few examples.

We then teamed up with a program that was seeking to teach residents of East Jerusalem about the environment. Some 50 of the MiniActive participants were more than happy to participate. As part of the program, in February the women had a special trip to the Ariel Sharon Park, Jaffa and an ecological farm outside Modi’in. The Ariel Sharon Park is built on the Hiriya garbage dump that received all the garbage from the Tel Aviv metropolitan area for nearly 50 years. Today the Ariel Sharon Park is not only where Israel’s central region’s garbage is sorted for recycling, it aims to be the ‘green lung’ of the central region, the largest in a planned chain of parks in the Tel Aviv area. After lunch and a stop at a historical mosque in Jaffa, the women visited an ecological farm outside of Modi’in. There they learned about the lifestyle of living as close as possible to nature, from growing their own herbs and vegetables to recycling grey water, composting, producing medicinal herbs, and more.

At the Ariel Sharon Park

These women continue to be active, meeting with school principals and raising awareness among the general population.

Raising awareness

Starting at the beginning of May, we’ve been holding a series of tours inside the walls of the Old City. These 3-hour tours each cover a separate section of the Old City, and utilize stories from Arab history and traditions to enrich the subject matter. These tours are not only fun, they also teach the women about parts of the city they may never have seen before. There are 10 – 15 women on each tour. Each time, different women participate. Thanks to Dr. Anwar for his dedicated service.

Inside the Old City

The women also recently took a trip to Haifa and Acre. In Haifa they visited the beautiful Bahai Gardens. In Acre they toured the ancient city, and enjoyed a boat ride.

At the Bahai Gardens in Haifa

Next week, a trip to the Banias.

The hundreds of participants in the different programs had a wonderful time. We hope to have many more of these kinds of opportunities to thank each and every one of our volunteers. They deserve it.

MiniActive started ‘small’ (here’s its genesis story), with tens, hundreds, and now nearly 1,000 women monitoring and fixing everyday problems – street lights, potholes, garbage collection. We’re super proud of the magnificent growth this program has shown over the past few months, and of the dozens of sanitation and infrastructure problems the project has taken care of over the past few months in East Jerusalem (and the hundreds more that are in the pipeline). But the 3 first aid courses that finished last week is a slightly different example of how this grassroots initiative is quickly organizing solutions to critical problems.

The problem: a severe dearth of people qualified to accompany school trips as medics (which is required for school groups). That’s not to mention a general lack of knowledge about general first-aid procedures in the general public.

Learning CPR

Some 50 women participated in the 20-hour courses from all over East Jerusalem. Of these, 20 were chosen to study in a 60-hour course that will qualify them to accompany school trips. The course was taught, voluntarily, by professionals from the Emergency – Welfare, Assistance, First Aid and Response organization, which is associated with the United Hatzalah organization.

Thank you, teachers, for the donated hours. Thank you, women, for your willingness to step up and be a part of the solution. We’re sure this is just the beginning.

Instructor teaching first aid

We began the MiniActive program as a small, grassroots empowerment program. What we got was a social change empire!

Example: Last week’s winter storm. We don’t remember when we had such a storm. It had it all – heavy rainfall, strong winds, and, at the end, lots of snow. More importantly, it cause lots of infrastructure problems that stopped up the whole city. In East Jerusalem, because of appallingly poor infrastructures, apartments and houses were flooded, electrical and telephone lines were knocked down, and many streets were blocked because of fallen trees.

Floods outside the Old City

Enter the MiniActive women. They had already become adept at calling and communicating infrastructure problems with the municipal 106 complaint hotline. (See here) Many of them did not have electricity or telephones themselves. Liana, the coordinator, declared a state of emergency, dedicating the whole network to work to fix problems created by the storm. Five of them came to our offices on Mt. Zion to help Liana coordinate the complaints and handle the more difficult problems, and they went to work, utilizing the hundreds of women in the networks in the field.

Damage in A-Tur

And boy did they go to work! In a flurry of activity, they were in contact with the 106 municipal hotline, the electric company, the phone company, the water company. They became critical sources of information for these bodies. Our offices were abuzz from morning till night – with telephones, faxes, e-mails and Facebook posts – but most of the activity took place outside the office. On the day of the snow, Liana couldn’t get to the office. Instead she managed the whole operation via her iPhone. In just 48 hours the network reported 3,000 issues and tracked their resolution.

Ceiling of house that needed to be repaired

One case included moving a family whose house had been flooded and who has a handicapped son to a safer location. Another was making contact with the proper authorities for a woman in Abu Tor who was about to give birth during the snowstorm. (She was transported safely to give birth in the hospital.) A third was contacting the Municipality to deal with walls that had fallen into the street as a result of the storm. In yet another case families whose houses had been flooded were moved to alternative housing until they could return home. Without this information, the welfare department would have had had no idea how to locate the families.

Working to fix phone lines after the storm

We can only take our hats off to the MiniActive women, and thank them for their energy, persistence, and drive. Kul El-ihtiram! Shukran! (Bravo! Thank you!) And now, a glimpse of Jerusalem covered in snow:

About two weeks ago we brought together the director of the 106 municipal hotline, as well as some hotline workers, and about 20 leaders of our MiniActive groups, mostly from East Jerusalem.

In order to fully understand the importance of this meeting, we need to first explain what MiniActive is.

The process began several years ago, when we first became interested in activism in Jerusalem in the context of the different groups in the city and their ability to influence the public sphere. As we became more and more familiar with the field we got the impression that too much activist activity we saw was not effective. People go to demonstrations that people hardly know about, and return home with the feeling that they’re activists. People sign petitions that don’t lead anywhere and feel that they’re activists. People ‘like’ causes on Facebook and feel that they’re activists. In too many cases, the only result of an ‘activist’ protest is that one day the participants will be able to say that ‘we were there and we were right.’ But we are interested in activism that causes social change and too often activist action doesn’t lead to this. We tried, in our JICC meetings, to get to the root of what makes activism effective – that which causes social change – and we came across a number of insights. We even prepared a lecture on the subject. But then it became clear that there is nothing less effective than a lecture about effective activism….the message was seemingly projected, but it did not significantly influence those who are listening to the lecture.

Last year’s summer protests brought us back to the subject. And then, from conversation to conversation a new idea was born: a workshop that we call “MiniActive“. At its core is a group of a number of people (today we know that the most effective size of the group is 5. But this might change), and each one is to choose a personal challenge that he/she is passionate about and has taken responsibility to resolve. This challenge must have a decent chance of being achieved within a time frame of 4-6 weeks. This enables each participant real feedback in a reasonable amount of time to examine what works and what doesn’t work for him to achieve his specific goal. An additional condition, in order to increase the activist learning curve, is that in order to resolve the challenge, other bodies or people must be engaged (the municipality, the post office, the neighborhood grocery store, tenants’ association, etc.) A diet is undoubtedly an important challenge…but it is not appropriate for a MiniActive workshop because there is no learning that deals with influence on a social system or on other people. On the other hand, a MiniActive challenge could be to fix a broken street lamp, cause garbage to be collected, enable an area to be exterminated against fleas or rats, fix an unsafe handrail in a neighborhood school, teach a teacher that yells in school to talk more quietly, show a tenants association how to function well….etc. etc. A MiniActive challenge can be all the little – but important – things that we complain about but no one ever takes up the gauntlet to solve.

Within the framework of the workshop, the group meets every week (here too, there are variations), and each person gives an update on what is happening with his or her challenge. The fellow participants are supportive, make constructive suggestions, and mainly, laugh together. Yes, laugh. Today we know that the social side is critical here. It greatly helps if the meeting looks like a social get-together, people sitting around and shooting the breeze and talking about their problems. But we don’t get stuck in the complaining stage. In addition to creating functioning MiniActive workshops, our fantasy was that the graduates of the workshops would establish additional groups and lead them themselves, with a little bit of support and consulting. And of course, some of the graduates would do more and more MiniActive projects and even ‘graduate’ to Midi-Active and Macro-Active…

So we began, and it wasn’t as simple as it sounds. We learned that it works better when the group is ‘next door’ and / or when the group works in the same geographical area, so that beyond the learning experience, one can really see the differences that occur in that area, simply because 5 people caused them to happen. But the pace of the development of the MiniActive approach was not yet impressive.

And then Liana Nabeel from A-Tur in East Jerusalem entered into the picture and began working at the JICC. We were introduced to Liana through her participation in our Project Managers Course last year. The course included, as one of its parts, a MiniActive workshop, and Liana just completed the MiniActive challenges too early – i.e., from meeting to meeting – so that each time she needed to choose something else. We quickly brought her on board to the JICC, to the East Jerusalem Desk that Ezadeen Elsaad manages. The main challenge that we gave her was to establish MiniActive groups of women in East Jerusalem. We might not have explained it well that we meant 5-6 groups…

Within a few months, 35 – 40 groups were started throughout East Jerusalem, with 180 active women! Liana proved that beyond her activist abilities was her ability to maintain large groups of volunteers. Thus, in Wad Kadum (between Silwan and Jabbel Al-Mukaber) streets are now lit at night, garbage is being picked up more regularly and new garbage receptacles have been put in place. In parts of the Muslim Quarter of the Old City, the phone company, after decades, has fixed exposed and dangling telephone lines. (The electric company in East Jerusalem is our next challenge). In Wad Al-Joz, there were exterminations against fleas and rats, and the water company is beginning to take care of sewage and drainage problems…Just two days ago, potholes were fixed in Silwan, an initiative of the MiniActive women. A significant part of the groups were established by graduates of the first groups and are facilitated by them. And everything is done in a supportive, social atmosphere, a camaraderie of women. It sometimes angers the active male residents when they discover that their meetings, which include the community leaders, accomplish less than the energy that the women’s MiniActive groups create.

One of the important principles that we speak about is that in order to reach solutions effectively, one doesn’t necessarily need to fight the other side – people are surprised every time to discover good people who are willing to help on the ‘other’ side – in the Municipality, in the telephone company, etc. Because the Municipality’s 106 hotline (the equivalent of th American 311) is often the first step in taking care of a large part of the issues, it was important that the hotline would not see these women as annoyances, and that the women did not see the operators as the enemy who doesn’t want to solve the problems. The 106 hotline in Jerusalem is unique in Israel, having technology and work procedures that helps in municipality response to residents calls. It was important to create an encounter that would be the basis of a worthy relationship between the callers and the operators. In addition, if there were communication difficulties – there would be a way to fix them quickly.

As a reminder, we once helped this 106 hotline recruit more Arabic-speaking workers, but some recently left (this is expected; it is a job suited to university students), and there is again a shortage of Arabic-speaking operators at the hotline. Liana solved the problem with a unique solution – she would call the hotline in the morning to see if there is an Arabic-speaking operator, and if so, she would text all her participants that this is a day to call. We are of course helping again in recruiting workers, since a lack of Arabic-speaking operators is a difficult obstacle for these women, who really don’t speak Hebrew.

So, as we said, on Tuesday there was a meeting of MiniActive group leaders (about 20). They also included some from west Jerusalem, but much fewer than those from East Jerusalem. It was also an opportunity to thank the American Center in Jerusalem that helped in the process of creating the MiniActive Program. It was a meeting with a slightly unorganized, energetic dynamic – partly because it was necessary to translate everything between Hebrew and Arabic and back again, partly because the activists continued to try to solve more and more problems such as broken stairs in the Muslim Quarter. (What can you do? Once an activist, always and activist…) But in the end we achieved the result we set out to accomplish – enabling the activists and the operators to get to know one another and paving the way for an even more effective ability to stimulate change.

MiniActive project meeting at 106

In the days following the meeting, we noticed a significant change in the dynamics with the 106 hotline. If there were additional hiccups in communicating with the hotline they were solved quickly. The energy of the women in the groups and the effective activism they demonstrate In the past few days are creating solutions to many issues in their neighborhoods.