Jewish Religious Denominations | The Jerusalem Intercultural Center

Window to Mount Zion – Solidarity in the Face of Adversity

We usually like to post positive news here, but in the Jerusalem everyday reality, not all is positive. This past weekend, in the middle of the night, the walls of our neighbors on Mount Zion, the Dormition Abbey and both the Armenian and Greek cemeteries, were littered with anti-Christian graffiti. (Click here for the news story from the Jerusalem Post.)

Graffiti on Dormition Abbey

In addition to across the board condemnation by both Jewish and Arab Israeli leaders, we, the residents of Mt. Zion, thanks to the Window on Mt. Zion project, released the following statement:

Dormition Abbey statement

“We, the institutions, organizations and individuals residing on Mount Zion, harshly condemn the writing of anti-Christian hate slogans on and around Christian sites on Mount Zion – Jerusalem, which took place tonight, January 17th 2016.
The vandalism included curses and violent threats. We, residents of Mount Zion, call on the public to preserve the security and mutual respect of the Holy Places to all religions on Mount Zion. When one of these places is desecrated, it affects not only the site itself, but also all other holy sites on Mount Zion. In addition, these repeated acts of desecration undermine the delicate fabric of coexistence in the Holy Land in general and in the Holy City of Jerusalem in particular.

On behalf of:

* The Diaspora Yeshiva on Mount Zion
* The Armenian Patriarchate, Armenian Cemetery on Mount Zion
* World Benei-Akiva on Mount Zion
* The Christian Department, the Ministry of Interior Affairs, the Room of the Last Supper on Mount Zion
* Arik Pelzig – Harp of David on Mount Zion
* The Dormition Abbey on Mount Zion
* Dr. Zigmond Zigler Cohen, Mount Zion resident
* The Jerusalem University College on Mount Zion
* Custodia Terra Sancta, Ed-Cenaculum Franciscan Monastery on Mount Zion
* The Jerusalem Intercultural Center on Mount Zion

This is probably the first time in the long history of Mt. Zion (at least 1000 years of inter-religious conflicts!) that a joint statement of the resident institutions of the mountain issued a shared condemnation against the desecration of a holy site on Mt. Zion! So, while we’re deeply saddened by this incident, as well as other tragedies that have happened in the past few days, we are proud of the Window on Mt. Zion program, which has enabled us to reach this unprecedented collaboration.

We’re operating the Window on Mt. Zion program in cooperation with Search for Common Ground’s Jerusalem office, thanks to a grant from the United States Institute of Peace (USIP). This amazing program has raised, in a few months, awareness about the different and varied religious sites on Mt. Zion – Christian, Muslim as well as Jewish – to thousands of people, young and old, Israelis and tourists, Jews, Christians and Muslims. The goal – to make Mt. Zion a place that welcomes people of all backgrounds and faiths to the very special sites that are of utmost importance to people of all faiths throughout the world.

The next day, an Ultra-Orthodox Jewish leader, Nahum Shlezinger, came to Mount Zion just to apologize in the name of Judaism, and to tell the Christians that the anti-Christian graffiti is not the Jewish way. Helped by the excellent cooperation between the local police and the church – as a result of our efforts, the connection was made and the dialogue between the Jewish leader and the Christian representative happened. You can see it here and on a Facebook post on the Window on Mount Zion Facebook page:

May we continue to bring only good news.

Naomi Roff2016-10-21T09:08:50+00:00January 20th, 2016|Blog, Christians, Identity Groups and Conflicts, Jewish Religious Denominations, Mount Zion, Palestinians/Arabs, Promoting Tolerance in Jerusalem, Ultra-Orthodox Jews|

Training the Trainers in Cultural Competency – Reaching the Peak of Project Development

We’ve been working in Cultural Competency for a long time – 8 years to be exact. Our work has run the gamut of both deep and broad – our work at the ALYN Rehabilitative Hospital in Jerusalem included not only training all personnel in the principles of cultural competency, but also ensuring that signs and forms were translated into a number of languages, as well as enabling medical interpretation in a number of languages. Our work with the Israel Ministry of Health led to the directive that required all health care institutions to become culturally competent. We worked in individual clinics and HMO’s on the national level. We’ve been developing, together with the Bar Ilan University Department of Interpreting and Translation, training films and a training guide to use with the films. The guide was recently completed, which led us to the next natural step – a training the trainers course.

Training the Trainers Class Picture

The course was a 5-session workshop – 40 academic hours – that ran from November 5 – December 3, 2015. It included 15 participants from all over Israel, including 5 Jerusalem representatives – from ALYN, the Jerusalem Center for Mental Health, Hadassah Mount Scopus, Hadassah Ein Kerem and the Hebrew University of Jerusalem. Participants came from a wide variety of fields within the health care system – social work, occupational therapy, nursing, admissions officers, instructors in nursing schools and more. Two participants had already been our students – in medical interpreting courses for professionals in mental health fields.

The course was based on the short movies and the instruction handbook that were produced over the last two years. The course included skills on how to facilitate training workshops, cultural competency workshops that are based on the movies or on case studies that the participants bring with them. The course was such a success that we are already planning the next one – hurry and sign up, before it is full!

Naomi Roff2016-01-01T14:32:24+00:00December 13th, 2015|Asylum Seekers, Blog, Christians, Cultural Competence, Cultural Competence in Academic Institutions, Cultural Competence in Health Services, Cultural Competence in the Workplace, Ethiopian Jews, Identity Groups and Conflicts, Jewish Religious Denominations, New Immigrants, Palestinians/Arabs, Ultra-Orthodox Jews|

Toward Culturally Competent Employment Training and Placement

Cultural competency affects us all, nearly everywhere – in the health care system, in the welfare system, in the education system, and more. Issues related to cultural competency also come into play in employment training and placement, and we are proud to be a part of change in the system.

Be-Atzmi workshop

On November 10 we held an all-day seminar for the Be-Atzmi organization, which assists thousands of unemployed and underprivileged men and women every year to integrate, on their own, into stable and appropriate workforce opportunities. Since Be-Atzmi often works with populations on the geographic and socio-economic periphery – including Israelis of Ethiopian descent, the Ultra-Orthodox, and Arab populations – a culturally competent approach to employment training and placement can be critically important for the program’s successes. Thus, this year the organization dedicated its annual professional development seminar to cultural competency.

More of the workshop

The seminar was held for all workers who come in contact with clients from throughout the country – some 150 people – and was held at the Academic College of Tel Aviv-Yafo. The day included teaching the different skills required to deal with different issues in a culturally competent manner. These included, for example, cultural objections to going out to work, refreshments during the Muslim month of Ramadan in mixed groups, integrating husbands into decisions, etc. The seminar dealt mainly with ‘personal cultural competence,’ which means how cultural competency affects individual people. For instance, a case worker suggested what seemed to be a perfect job for a Bedouin woman – working as a maid in a hotel. The pay was above minimum wage, the wages included full benefits, and the hotel provided transportation to and from work. The one problem – in Bedouin society, working as a hotel maid is not something ‘good girls’ do. It is considered to be ‘working in the bedroom,’ just one step up from prostitution (!) The solution – all the job seekers must be interviewed to see what kinds of jobs they’d be willing to take, and it must be made sure that cultural and religious norms are not infringed upon.

Participant in workshop

Other issues that were discussed were interviews, and the different ‘western codes’ of what is acceptable and not acceptable to say in an interview, being on time, involvement of the husband in decision-making – there is a gap between what the facilitators are used to and what the clients need.

As a result of the positive feedback received by organizers and participants, we will also begin to work with Be-Atzmi in developing their organizational cultural competence as well. This means ensuring that all forms and informative publications and signage be produced in a number of languages to fit the clients’ needs, that different culture’s holidays are respected, etc. In short, it means making sure that the broader picture that is the organization thinks in a culturally competent manner.

Naomi Roff2015-12-18T19:06:31+00:00November 17th, 2015|Asylum Seekers, Blog, Christians, Cultural Competence, Cultural Competence in the Workplace, Ethiopian Jews, Identity Groups and Conflicts, Jewish Religious Denominations, New Immigrants, Palestinians/Arabs, Ultra-Orthodox Jews|

Window to Mt. Zion – Serving as a Microcosm for all of Jerusalem

Our home on Mt. Zion is a fascinating place. Our neighbors include the Dormition Abbey, the Diaspora Yeshiva, Protestant, Catholic, Jewish and Muslim cemeteries. We have Oscar Schindler’s grave (in the Catholic cemetery), as well as the home of renowned Israeli sculptor, David Palombo, who created the gates to Israel’s Knesseth building. And of course, the most important site on Mount Zion stands in the middle of the complex and it is the only site in the world that is holy to Judaism, Christianity and Islam! For Jews and Muslims is it David’s Tomb. The Jewish King David who is also a prophet for the Muslims is believed to be buried in a cave under the building. For the Christians it is the Cenacle, better known as Jesus Last Supper Room. Holy for all three, but like the rest of the city – and even the region – much tension has arisen over the past thousand years around it. And also in the last few years regarding who visits what, and when, and to whom it all belongs. Seemingly a microcosm for all issues Jerusalem….

Christian cemetery

Tensions peaked in the fall of 2013 – the spring of 2014, as the newly-appointed Pope Francis sought to visit the Holy Land and was scheduled to visit David’s Tomb / the Room of the Last Supper. Jews protested, sometimes violently. We convened the residents of Mt. Zion, and amazingly were able to get everyone in one room, together with the police, to try and work out a solution. Thankfully, in the end the Pope’s visit was uneventful, but it uncovered a deeper problem Mt. Zion has been facing, and emphasized the need for action.

That is how the “Window to Mt. Zion” project came about. We partnered with the Search for Common Ground Jerusalem Office, which is also working on a registry for Holy Sites. This project seeks to raise awareness in the general public about Mt. Zion, hold regular tours of the chief sites and areas of Mt. Zion, noting any detail, any improvement or any physical attacks. As part of the project, a corps of 15 – 20 volunteers, in pairs, triplets and sometimes individually, tour the different sites around Mt. Zion, recording – and reporting when necessary – any interesting things they see. You can read their blog in Hebrew, here.

Inside a monestary

Last week, on Friday, 23 October, we had a kickoff event, as part of the Open House Jerusalem festival that took place throughout Jerusalem over the weekend. We set up a stand outside the Zion Gate of the Old City of Jerusalem, and offered a wide range of tours and lectures all over the Mount. We had tours of Mt. Zion from a Muslim perspective. We had tours of the recent archaeological excavations that are just outside the Old City walls. We had tours of the different cemeteries that populate the Mount. We told the fascinating story of our home and its famous mulberry tree. The Dormition Abbey and the Diaspora Yeshiva opened their doors to visitors as well. All in all, we told our story to 100 – 150 people throughout the day.

Information table, Zion Gate

Naomi Roff2017-04-07T14:37:00+00:00October 30th, 2015|Blog, Christians, Identity Groups and Conflicts, Jewish Religious Denominations, Mount Zion, Palestinians/Arabs, Promoting Tolerance in Jerusalem, Ultra-Orthodox Jews|

Cultural Competency in Hadassah Academic College

The end of the Jewish High Holidays signal the beginning of the academic year for Israel’s colleges and universities. This year, Hadassah Academic College is beginning the year much more culturally competent than last, and it will continue the trend, into this upcoming school year.

Training at Hadassah College

We began working with the college in November of 2014, after a very difficult summer and fall in Jerusalem. During the year we began operating a series of seminars for administration and lecturers on the principles of cultural competency and how they applied to an academic setting. Read here for more information about the beginning of the process.

Practicing in big and small groups

The different types of course studies at the Hadassah College are are vastly different in nature from one another. There are those that are based on laboratory work, those that are based on frontal lectures, those that work with patients. Sometimes communication with the lecturers is direct and sometimes most of the students’ communication with the administration is done through counselors. So we adapted the different workshops to the different kinds of learning systems in place. In June and July, we held four full-day workshops for 80 faculty members from 7 different departments (laboratory sciences, environmental health, biotechnology, optometry and computer science), conducting workshops in groups according to learning style. Throughout the 2015 – 2016 school year we will continue to work with faculty from different departments. In the next stage, we will work with students who work with patients (such as speech therapy and optometry) during their training.

Naomi Roff2015-11-01T16:57:33+00:00October 25th, 2015|Asylum Seekers, Blog, Christians, Cultural Competence, Cultural Competence in Academic Institutions, Ethiopian Jews, Identity Groups and Conflicts, Jewish Religious Denominations, Jewish-Palestinian/Arab, New Immigrants, Palestinians/Arabs, Ultra-Orthodox Jews|

Building Community Solidarity through Themed Playgrounds

How would you like your local public playground? Aimed at big or little kids? With a pirate theme or dinosaurs or space travel?

Can you really have a playground made to order? Well, yes. During the spring and summer months we were involved in community-building processes that aimed to do just that – build community by building a playground. We were approached by the Jerusalem Municipality to lead processes in Gilo, Ir Ganim, Givat Hamivtar and Shuafat. With funding from the Bloomberg Philanthropies, established by former New York City Mayor Michael Bloomberg, we set to work.

Jerusalem’s diversity, building playgrounds

The processes were led by the staff of the different community councils, alongside Municipality officials. Before meeting with the residents, these process leaders met to set joint project goals and ensure that everyone was on the same page. (Indeed, ‘informed decision-making’ is a key component of the principles of participatory democracy.) Different concepts were reviewed – what exactly are themed playgrounds, the rough budgets set aside for building the playgrounds, the timeline, safety standards, types of potential equipment, examples of themed playgrounds from around the world for inspiration, and more. We then set out to mentor the neighborhoods separately, as all residents in each community were invited to sessions that included brainstorming for different themes, coming to agreement on what residents wanted in a playground, and more. After both residents and community and planning professionals put their ideas on paper (illustrated in the pictures), suggestions were passed along to the landscape architects contracted to design the playgrounds. In Gilo residents chose to establish a “Cub Park” (for example, trying to mimic characteristic movements of different animals in the park, such as, but not necessarily including, crawling like a snake, climbing like a monkey, jumping like a kangaroo, etc.). Residents in Givat Hamivtar chose “Man and his World;” in Ir Ganim, “Touching the Sky;” and in Shuafat, “Space Park.” The architects are now working on specific designs and are scheduled to present these designs to the neighborhoods very soon.

We came to this project as a result of our in-depth work with residents of Kiryat Hayovel and Kiryat Menachem / Ir Ganim in the Asbestonim Wadi, which runs between Kiryat Hayovel and Kiryat Menachem / Ir Ganim. We can’t wait to see how these new playgrounds turn out!

Plans on paper

Naomi Roff2015-11-01T17:00:33+00:00September 16th, 2015|Blog, Deliberative Democracy, Gilo Community Dialogue, Identity Groups and Conflicts, Jewish Religious Denominations, Kiryat Yovel, Palestinians/Arabs, Ultra-Orthodox Jews|

Can Israel’s Police Force Become Culturally Competent?

The news is full of stories of the police’s treatment – appropriate or not – of civilians. Just recently Americans marked the one-year anniversary of the shooting of a young, black, unarmed man by a white police officer in Ferguson, Missouri, USA, which led to riots and civil unrest for some time. In May of this year Israeli police officer were shown beating a soldier of Ethiopian descent, which led to a wave of demonstrations of the Ethiopian community in Israel, and unrest in the streets.

Israel’s police force – and any police force – are under constant and almost unbearable pressure to keep law and order, working among a vastly diverse population. Educators in the Israeli Police Force recognized this complexity, and requested to begin working with us to develop a cultural competency training module for police cadets. To their credit, planning work actually began before relations between the police and the Ethiopian community made headlines. But the light shown on the police during the full-force demonstrations of the Ethiopian community this spring underlined the necessity of this kind of training. As a result, we began to working with all new police cadets, as part of their 14-week basic training course. At the same time, we are beginning an in-depth process with 23 police stations throughout the country.

At this first stage we are implementing introductory workshops to different training courses – basic policing, detectives, border police, cavalry, advanced policing – all are undergoing the basic 1 1/2 hour workshop. Since the beginning of June we’ve held 40 seminars, with 20 – 30 police cadets in each group. That’s already 1,200 cadets! After this, we will be organizing a Train the Trainers course for the regular instructors in the police academy, so the principles can be fully integrated into their training regimen.

The Israel Police Academy (credit: Israeli Police Facebook page)

More in-depth processes will be taking place in 26 police stations throughout the country that have high concentrations of Israelis of Ethiopian descent, including two in Jerusalem, Moriah in the south and Shufat in the north. In this process we are partnering together with the Gishurim project. The first step of this process will be a half-day seminar on cultural competency, using facilitators that we’ve trained. We will begin training the facilitators in September; they will then lead 150 seminars throughout the country.

And what do the police think about these training sessions? We’re finding that many, especially Jerusalemites, are already very in-tuned to the cultural complexities of our city, and make every effort to consider the effects that cultural sensitivity has on the residents with whom they come into contact. We are honored to be part of a process that seeks to bring law and order to all residents of the city.

Naomi Roff2017-05-02T07:52:10+00:00August 13th, 2015|Asylum Seekers, Blog, Christians, Cultural Competence, Cultural Competence in Police, Cultural Competence in the Workplace, Ethiopian Jews, Identity Groups and Conflicts, Jewish Religious Denominations, Jewish-Palestinian/Arab, New Immigrants, Palestinians/Arabs, Ultra-Orthodox Jews|

Working with Maccabi Health Services

What if all Israeli kupot holim (HMO’s) were culturally competent, from the bottom up and from the top-down? What if every time you went to the doctor, he or she – and the administrative support staff – would be better able to meet your needs, speak in your native language (or have access to someone who could), understand where your coming from, culturally speaking?

Since the Israel Ministry of Health published its directive in 2011, requiring all health care institutions to become culturally competent, things have improved, but there’s still a ways to go. Slowly, one HMO at a time, we’re helping to rectify the situation. We’ve been working with Jerusalem-based clinics and hospitals since the beginning of the Cultural Competency project in 2008 (this is the earliest blog post on the project). Last year, we began working with the Leumit HMO on a national level, the first time we had worked with national management and not primary clinics. In late 2014, we also began working with the national level of Maccabi HMO.

Maccabi seminar

We began with a 3-workshop introductory course that took place in December – January in Maccabi’s central instruction center in Tel Aviv. There were 25 participants, from all disciplines in the HMO – from nurses and physicians to administrators on different levels – from all over the country. During the course participants learned tools that will enable them to integrate principles of cultural competency into different aspects of the health organization. They also heard a lecture from Prof. Leon Epstein, one of the major researchers whose research serves as the basis for our cultural competency project , about the connection between society and culture on health an sickness. Dr. Anat Jaffe, Head of the Endocrinology and Diabetes Unit at the Hillel Yaffe Medical Center and a founder of the Tene Briut organization, shared her experience providing culturally competent care to diabetes patients from the Ethiopian community. Participants also learned from a “Community Panel,” in which different cultures’ approaches to health and health care were presented (Haredi, Ethiopian, Muslim, French).

Maccabi panel full room

Each of the participants was asked to develop and implement a project in the district or clinic in which he or she worked that would advance cultural competency. Examples included: an information sheet directed at Haredi women on sexual assault; a “Your Health is in Your Hands” handout, which lists the different recommended tests; a clinic that is accessible to French speakers; encouraging Muslims to use physical therapy through quotes from the Prophet Muhammad; engaging a volunteer to help fill out forms for Russian or Arabic-speakers; a public awareness meeting on diabetes, adapted to the needs of Russian speakers, and more.

Last week, on April 29, we held a follow-up conference for these participants. The meeting included a tour of the ALYN Pediatric & Adolescent Rehabilitation Center in Jerusalem, the first hospital in the country to undergo the cultural competency process, with our mentorship. They saw first hand how they implement cultural competency principles on a daily basis. ALYN’s cultural competency coordinator also explained how the hospital and its staff copes with different social and political tensions in a culturally competent manner. (ALYN’s Director General Dr. Maurit Be’eri wrote about this here during last year’s Operation Protective Edge.) In addition, participants heard a fascinating lecture by the director of the municipal welfare office in a Haredi neighborhood, on how to create a community context, especially during times of crisis. Her office was at the center of a crisis in mid-2009 when a Haredi mother was accused of starving her child. Out of this crisis arose a process of culturally competent work that includes local rabbis, community leaders from the Eidah Haredit, and different public offices that enable the welfare services in this area to be culturally sensitive to the Haredi population. Participants also heard updates of their respective projects.

Naomi Roff2017-05-26T20:04:47+00:00May 5th, 2015|Blog, Cultural Competence, Cultural Competence in Health Services, Ethiopian Jews, Identity Groups and Conflicts, Jewish Religious Denominations, New Immigrants, Palestinians/Arabs, Ultra-Orthodox Jews|

Happy Passover – Happy Easter – JICC Information Sheets from the Cultural Competency Desk

Pesach Kasher ve’Sameach and Happy Easter! May you never need medical care, but if you do, in Israel, we at the Jerusalem Intercultural Center (JICC) are making sure that medical staff at hospitals as well as other health care frameworks are aware of your Jewish, Christian or Muslim holidays . Since 2013 we have been writing one-page information sheets on different customs and traditions of a wide range of religious and cultural holidays (and wrote about it here and here) and have continued to refine and expand their scope. Today this includes not only the “major” holidays of the three Abrahamic religions, such as Yom Kippur, Passover, Christmas, Easter, Ramadan, Eid el-Adha, but also holidays celebrated by particular cultural groups, such as Sigd for Jews of Ethiopian origin, and Novi Gud, celebrated by residents from the former Soviet Union, and Eid a-Nabi SNabi Shu’ayb for the Druze. In all, there are over 20 information sheets that were written or revised in the past year. Here is the full list, in Hebrew.

Nabi Shu’ayb Druze Holiday Sheet

These information sheets have a huge audience. They are distributed on a national level, not only to clinics, hospitals and other health care institutions, but they are also adapted and sent to welfare agencies and organizations as well. We see this as one more step in increasing understanding and opening communication lines of communications between the widely diverse populations in Jerusalem and Israel.

Naomi Roff2015-04-21T19:07:21+00:00April 6th, 2015|Asylum Seekers, Blog, Christians, Cultural Competence, Cultural Competence in Health Services, Ethiopian Jews, Identity Groups and Conflicts, Jewish Religious Denominations, New Immigrants, Palestinians/Arabs, Ultra-Orthodox Jews|

Cultural Competency Training for Hundreds of Staff at Central Jerusalem Branch of Maccabi Health Services

A few weeks ago we finished cultural competency training for over 200 staff at the main Jerusalem branch of the Maccabi HMO. This consisted of one-day (8-hour) seminars each with 20 – 25 participants each. This was our “standard” one-day introduction to cultural competency, that included theoretical and practical learning of cultural competency – cross-cultural communication, , medical interpretation, dealing with social and political tensions and more. Since these workshops sought to concentrate on providing culturally competent services to the Haredi population, in the afternoon session a medical actor and Haredi Rabbi joined us, and we practiced real-life situations. Central to the discussions was the “triangle” in Haredi society that connects between medicine, Jewish law (halachah) and Haredi culture. These workshops join other workshops that we’ve conducted in Jerusalem for the Clalit Health Services (see here for earlier blog posts), and Meuchedet Health Services (see here for earlier blog posts).

Maccabi Jerusalem

The seminars took place between October 2014 and February 2015, and encompassed a wide range of disciplines – medical and paramedical staff, as well as administration. Participants were quite enthusiastic. One remarked, “Cultural competency is the a-b-c of quality service, and it incorporates values that help us to provide the highest quality of services [to all patients].”

Naomi Roff2015-04-21T18:54:20+00:00March 15th, 2015|Blog, Cultural Competence, Cultural Competence in Health Services, Identity Groups and Conflicts, Jewish Religious Denominations, Ultra-Orthodox Jews|

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