On February 18, we held the fourth training in the series that provides the Absorption Officers at the municipality with an introduction to the field of Cultural Competence. The series covers topics such as organizational cultural competence, cross-cultural communication, tools for cultural competence, case studies and simulations.
In the workshop we learnt about medical models for inter-cultural dialogue with patients. Based on these models we formulated tools adequate to the needs of absorption officers and other service providers in their work with new immigrants. Special emphasis was given to political issues and inter-group tensions that are raised during meetings of the absorption officers with their clientele.
The absorption officers will examine the tools at work and during our next meeting in April we will conclude the discussion about the usability of such tools. In the last workshop in the series we will also focus on the role of these professionals as cultural competence agents in their neighborhoods.