Clalit HMO Update on Adapting Clinics to Ethiopian Patients – Dec 8 2008

December 8, 2008

Following previous meetings on adapting Clalit’s clinics to Ethiopian patients, the representatives of Clalit and the JICC discussed today the detailed plan for cultural competence in serving the Ethiopian community in Jerusalem. The meeting was very fruitful, and based on many insights, a detailed workplan is currently being formulated. First training will be held in February in the Ir Ganim neighborhood, followed by similar two-days trainings in all relevant clinics. In parallel, signage and other adaptations to this community will be applied.

At the meeting we’ve received an update that according to schedule all the relevant clinics are now fully equipped to provide the “Tene Briut” tele-interpretation services in Amharic. It is important to emphasize that unfortunately, up to this point, this is the only tele-interpretation service existing in Israel in any language!. It is our hope to find the means to create tele-interpretation services in additional languages, such as Arabic and Russian.

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